TERMS AND CONDITIONS

Last Updated: 6/12/2025

 

Welcome to CRWND. These Terms and Conditions ("Terms") govern your use of our website, www.crwndclothing.com (the "Website"), and your purchase of products from our store. By accessing the Website or placing an order, you agree to comply with and be bound by these Terms.

 

GENERAL

1. By using this Website or purchasing products from us, you acknowledge that you have read, understood, and agreed to these Terms.
2. We reserve the right to change these Terms at any time without prior notice. Any changes will be posted on this page and are effective immediately upon posting.
3. You must be at least 13 years old or have permission from a legal guardian to use our Website or purchase products.

 

PRODUCTS

1. All products listed on the Website are subject to availability. We reserve the right to modify or discontinue products without prior notice.
2. We make every effort to display product images, descriptions, and prices as accurately as possible, but we do not guarantee that product details are always correct.
3. Prices are subject to change at any time. If a price change occurs after you place your order but before shipment, we will contact you for approval of the updated price.

 

ORDERS AND PAYMENTS

1. By placing an order, you agree to provide current, complete, and accurate information.
2. All orders are subject to acceptance. We reserve the right to cancel or limit any order at our sole discretion.
3. We accept payments via Credit/Debit cards, Paypal, etc. Payment must be received before the products are shipped.
4. Sales tax will be added to orders where applicable by law.

 

SHIPPING AND DELIVERY

1. Shipping times are estimates and may vary due to factors outside of our control. We are not responsible for any delays caused by shipping carriers.
2. Risk of loss and title for purchased items pass to you upon delivery to the shipping carrier.
3. Shipping fees, delivery options, and estimated delivery dates will be provided during checkout.

 

RETURNS AND REFUNDS

1. We offer returns and exchanges within 10 days of receiving your order. Products must be unused, in their original packaging, and accompanied by proof of purchase.
2. To initiate a return, contact us at clothing.crwnd@gmail.com.
3. Refunds will be processed to the original payment method within 5-7 business days of receiving the returned item. Shipping fees are non-refundable.

 

WARRANTY

1. All products come with a 30-day warranty from the date of delivery, covering manufacturing defects.
2. The warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

 

INTELLECTUAL PROPERTY

1. All content on this Website, including text, images, logos, and product descriptions, is the property of CRWND and is protected by intellectual property laws.
2. You may not copy, distribute, or use any content from this Website without our prior written consent.

 

LIMITATION OF LIABILITY

1. To the fullest extent permitted by law, CRWND will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use the Website or from any products purchased from us.
2. Our total liability to you for any claims arising out of your use of the Website or purchase of products shall not exceed the amount paid for the products.

 

GOVERNING LAW

9.1. These Terms are governed by and construed in accordance with the laws of Alabama without regard to its conflict of law principles.
9.2. Any disputes arising out of or relating to these Terms will be resolved exclusively in the courts of Alabama.

 

SHIPPING POLICY

At CRWND, we are committed to ensuring a seamless shopping experience for our customers. Our shipping methods are designed to deliver your orders in a timely and reliable manner. We take great care in packaging your items to ensure they arrive in perfect condition. Our shipping costs are transparent, and we strive to provide the best value for our customers.

Our shipping policy reflects our dedication to customer satisfaction. We aim to build trust and provide peace of mind, knowing that your orders will be handled with care and delivered efficiently. Below is an overview of our shipping process and policies.

 

SHIPPING OPTIONS & RATES

We offer the following shipping methods:

  • Standard Shipping: 5-7 Days — $5.95

  • Expedited Shipping: 3-5 Days — $15.00

  • Free Shipping: Available on orders over $75+ (U.S. only)

Shipping rates are calculated at checkout and are based on your location, the weight of your order, and the chosen shipping method. *Subject to Change*

 

ORDER PROCESSING TIME

Orders are processed within 2–5 business days. Pre-orders may have a longer lead time, which will be clearly communicated on the product page. Once shipped, you will receive a confirmation email with tracking information.

 

ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email. You can track your order through our website or the carrier’s tracking page.

 

LOST OR DAMAGED SHIPMENTS

If your shipment is lost or arrives damaged, please contact us within 5 days at clothing.crwnd@gmail.com with your order number and a description of the issue. We will work with the carrier to resolve the situation and may offer a replacement or refund.

We want you to love your purchases from CRWND. In the event that you change your mind or are dissatisfied with a product, our return and exchange policy is designed to make the process simple and hassle-free. We believe in offering our customers the confidence to shop with assurance, knowing that they can rely on our straightforward refund or exchange policy.

Our commitment to customer satisfaction is at the heart of our return & exchange policy. We strive to provide a positive shopping experience, ensuring that you can shop with confidence and ease.

 

ELIGIBILITY FOR RETURNS

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must be in the original packaging with all tags and labels attached.

  • Returns must be initiated within 7 days of the delivery date.

 

NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Gift cards

  • Sale Items, including discounted pre-orders

  • Certain accessories (such as stickers, magnets, etc.)

 

RETURN PROCESS

To initiate a return, please follow these steps:

  1. Contact our customer support team at clothing.crwnd@gmail.com with your order number and reason for return.

  2. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back.

  3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  4. If approved, your refund will be processed and applied to your original payment method within 3-5 business days.

Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item.

 

EXCHANGES

If you need to exchange an item for a different size, color, or product, please follow the return process above. Once the original item is returned, we will ship the exchange item to you at no additional cost. If the item is out of stock, we will offer a full refund or store credit.

 

REFUNDS

At this time, we do not offer direct exchanges due to the limited nature of our releases and inventory. If you need a different size or item, we recommend placing a new order and returning your original item (if eligible).

To be eligible for a return, your item must be:

  • Unworn, unwashed, and in its original condition

  • Returned within 14 days of delivery

Please visit our Returns Policy above for full details and instructions.

 

FINAL SALE & PRE-ORDER ITEMS

All pre-order and final sale items are not eligible for return or exchange. These are made-to-order and produced in limited quantities to reduce waste and ensure intentionality in our drops.

 

DAMAGED OR DEFECTIVE ITEMS

We stand behind the quality of our products. If your item arrives damaged or defective, please contact us within 7 days of delivery at crwnd.clothing@gmail.com with the following:

  • Your order number

  • Clear photos of the damage or defect

  • A brief description of the issue

We’ll evaluate the situation and, if approved, offer a replacement, store credit, or a full refund, depending on availability.

Please note:

  • We do not accept returns or exchanges for damage caused by wear and tear, improper care, or washing.

  • If the exact item is no longer in stock, we may offer store credit or an alternative solution.

 

QUESTIONS

If you have any further questions about returns or exchanges, please contact us at:

CRWND
Email: clothing.crwnd@gmail.com
Phone: 205.834.4522

 

Not just a brand. a collective.

We're built to lead - in the gym, on the job, in every part of life

CRWND is for those who carry weight with purpose. The ones who show up, stay grounded, and push forward with grit.

We're a crew chasing something bigger, and this gear is a reminder of who we are and what we're called to do.

This is what it looks like to lead with intention.

Shop now